Privacy Policy
How we handle your information at Rocky Mount Leak Detection Pros
Effective Date: January 1, 2025
Rocky Mount Leak Detection Pros respects your privacy. This policy explains what information we collect when you visit our website or reach out to us, how we use it, and the choices you have. We keep it simple because we want you to feel comfortable trusting our team with your plumbing needs.
Information We Collect
When you contact us through our website, by phone, or by email, we collect the information you choose to share. That includes your name, phone number, email address, service address, and details about the plumbing issue you want us to fix.
We also collect basic technical information automatically when you browse our site. This includes your IP address, browser type, device type, pages you visit, and the time you spend on each page. We use this to keep our website running smoothly and to understand what visitors find helpful.
How We Use Information
We use your contact details to schedule appointments, send service updates, answer your questions, and follow up after a job is complete. If you ask us for a quote, we use your information to prepare and share that quote with you.
We also use your information to improve our services, train our team, and send occasional reminders or promotions that may be useful to you. You can opt out of marketing messages at any time.
Cookies and Tracking
Our website uses cookies and similar tracking tools to remember your preferences and keep your browsing experience smooth. Cookies are small files stored on your device that help us understand how people use our site.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well, but you can still call us at 252-787-1054 to get help.
Analytics and Third-Party Tools
We use trusted third-party analytics tools, such as Google Analytics, to see how visitors find and use our website. These tools collect anonymous data like page views, clicks, and referral sources. They do not identify you by name.
We may also use third-party scheduling, chat, or review platforms to make it easier for you to book service or share feedback. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with team members and trusted service providers who need it to complete your plumbing job or operate our website.
We may disclose information if required by law, to protect our rights or safety, or during a business transfer such as a merger or sale. In those cases, we will take reasonable steps to protect your information.
Data Retention
We keep your personal information only as long as we need it to provide services, meet legal and accounting requirements, and resolve any issues that come up after a job. When we no longer need it, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access for team members, and regular reviews of our practices.
No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns, please call us at 252-787-1054.
User Rights
You have the right to ask what personal information we hold about you, to request a copy, to correct mistakes, or to ask us to delete it. You can also opt out of marketing communications at any time.
To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe and help you however we can.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this page occasionally so you stay informed about how we protect your information.